Refund policy

Return Policy

1. 30-Day Return Window

• We have a 30-day return policy from the date of delivery.
• You may initiate a return for any reason within 30 days of receiving your item.

2. How to Request a Return

1. Contact Us First

   • Email us at Support@TeraEarth.com with your order number (or proof of purchase) and the reason for your return.
   • We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how and where to send your package.

2. Return Address

   • Once you have your RMA, ship your return to:
     245 4th Street
     Bldg 3, Unit BSMT A
     Passaic, NJ 07055
     United States

3. Shipping Costs

   • You are responsible for all shipping costs associated with returning your item. We do not provide return labels or reimburse shipping fees.

4. Condition of Returned Items

   • Returned items must be in their original packaging and include any accessories or documentation that came with your purchase.

3. Inspection & Approval

1. Inspection

   • Once we receive the returned item, we will inspect it to ensure it is in acceptable condition.
   • If an item is returned damaged due to improper use or packaging, or missing parts not due to our error, we reserve the right to deny the return or issue only partial store credit.

2. Outcome

   • Approved Returns: We do not issue monetary refunds. If your return is approved, we will:
     • Replace the item (if the same product is in stock), or
     • Issue store credit for the original purchase price (if the item is out of stock).
   • Denied Returns: If your return is denied, you may choose to have the item shipped back to you at your expense.

4. No Monetary Refunds

• Regardless of the reason for return or the condition of the item, we do not provide monetary refunds at any time.
• The only remedies available for approved returns are:
  • Replacement of the same item (if in stock)
  • Store credit for the full purchase price (if out of stock)

5. Warranty Claims vs. General Returns

• This Return Policy is separate from our 3-Year Limited Warranty.
  • If you have a warranty claim (manufacturing defects within the specified coverage period), please refer to our Warranty documentation for details.
  • If you are returning an item within 30 days for any reason unrelated to a manufacturing defect, your return will follow the process described in this document.

6. Damaged or Defective Items on Arrival

• If you receive an item that arrives damaged, defective, or is the incorrect item, please contact us immediately.
  • We will quickly determine if it qualifies as a warranty-covered defect or is eligible for a standard 30-day return.
  • In either case, we will guide you through the appropriate steps for returning or exchanging the item.

7. European Union 14-Day Cooling-Off Period

• If your order is shipped into the European Union, you may have the legal right to cancel or return your order within 14 days, for any reason.
• However, this does not supersede our no monetary refund policy. Where applicable by law, you can still return your item for a replacement or store credit if approved.

8. Contact Information

For any questions regarding this Return Policy or your return status:

• Email: Support@TeraGear.co

---

By purchasing our Products, you acknowledge and agree to this Return Policy, including the 30-day window for returns and the absence of monetary refunds.